Returns & Exchanges​

Can I Return or Exchange the ordered products?

The products purchased on JOAYO.IN can be returned or exchanged within 7 days of delivery. Post this, return or exchange is not allowed. Also, for the return or exchange to be valid, products must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged. 

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What is JOAYO.IN cancellation policy? 

All orders are eligible for cancellation when they are in packed/shipped status or as long as the cancellation option is available.

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How can I place a Return request for products ordered?

Yes you can click Return
Choose the product you want to return.
Click on the 'Return' button.
Please note that selecting the right reason for return will help us serve you better.
Click on 'Submit' and you are done.
Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.

How can I place a Exchange request for products ordered?

Yes you can click Exchange

Choose the product you want to exchange.

Select the reason for exchange and the size you want (Exchange is only possible with the different size and not with other products). Click on 'Exchange' and you are done. Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.

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